Where to buy Twiddl
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At this stage Twiddl is sold online at www.twiddl.co and with our partner, The Memo, who offer stock in-store at their Armadale, Fitzroy and Highpoint boutiques in Victoria, as well as www.thememo.com.au.
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Thank you for your interest, it means the world to us! For wholesale enquires, please complete the Stockist Application Form and we will be in touch.
Shipping & Returns
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Please refer to our shipping and returns policy page for more information. Due to global supply chain challenges, shipping times could be longer than usual.
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In most cases Twiddl offers flat rate shipping to make your checkout experience easier. These rates can vary depending on your region and are displayed at checkout. Please refer to our shipping and returns policy page for more information.
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Yes! Global shipping is now available.
Please note that shipping rates and customs duties vary depending on your region.
Your Order
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You will receive a tracking ID for your order in your emails once it is fulfilled.
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If you’re not happy with your Twiddl products, please email us at hello@twiddl.co within 14 days of receiving your order so we can work with you to resolve any issues.
All international sales are final (unless there is a defect with the product or it was damaged during shipping).
Please refer to our shipping and returns policy for more information.
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Please refer to our shipping and returns policy for more information.
Our Products
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Twiddl is proudly formulated, made and owned in Melbourne, Australia.
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Most children start to experience hair growth from a very young age, which is why Twiddl is suitable for children as young as 12 months and can be used throughout their teens.
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Even though these two hydrating products can be applied on wet or dry hair, curls should only be refreshed when wet to minimise frizz. We recommend having a water spritzer to wet the hair and soft detangling brush or comb, and work through the ends to the roots for best results.
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When using Twiddl products, you can expect premium ingredients that nourish and hydrate waves and curls. Unlike value brands that dilute their products with extra water and include harmful artificial ingredients, our formulas contain vitamins and proteins that penetrate the hair follicle, providing nourishment to both the hair and scalp. Our products are designed to be highly effective in the short term and contribute to long-term manageability of your child's hair.
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Twiddl formulates and tests each of our products in Melbourne, Australia. We test them over extensive periods of time and continue to modify our formulas to ensure every product achieves the best possible outcome. Once we are happy with a product, it undergoes safety and stability tests, package compatibility, and consumer testing to ensure the best effectiveness.
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Twiddl has chosen to use 100% naturally derived ingredients, including the fragrance selection. We have carefully selected essential oils that are suitable for haircare and scalps, while the kids can enjoy the wonderful notes of citrus and woods.
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Twiddl products are extremely gentle and non-irritating. Our products do not include any artificial ingredients or chemicals to make them tear-free. We have opted for mild ingredients which do not sting the eyes and are easy to wash out with water.
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Yes, all Twiddl products are vegan.
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Twiddl products do not contain any ingredients derived from peanuts, almonds, brazil nuts, cashews, hazelnuts, macadamias, pecans, pine nuts, pistachios, or walnuts, however many ingredients are derived from coconut. It is essential to test your child for coconut allergies specifically. While coconut allergies are considered rare, it is still possible for your child to be allergic to coconut.
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While all our Twiddl products contain naturally derived, high quality ingredients, Vitamin E (also known as Tocopherol) is a gluten-derived ingredient found in our range and has been included due to its antioxidant properties. Topical gluten allergies are uncommon, however if you or your child have a history of gluten allergies, we do not recommend that you use our products.
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Some of our Twiddl’s products contain a soybean derived hydrating lipid complex which works as a protecting and moisturising agent. This hydrating lipid complex has been included as it is an essential ingredient to improving the brightness and softness aspect of the hair. If you or your child have a history of sensitives or allergies, we recommend that you do a patch test before trying our products. If irritation occurs, stop using the products.
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We have meticulously chosen the best ingredients to make sure our range is gentle enough for all scalps. But if you or your child have a history of sensitivities or allergies, we recommend that you do a patch test before trying our products. If irritation occurs, stop using the products.
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Twiddl never tests on animals – we love our furry friends!
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Of course! While our products are made for kids’ hair, our high-quality formulas are designed to work for all.
Our Packaging
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Our bottles and caps are can be placed in your kerbside recycling bins, as well as our shipping boxes and filling. Unfortunately the labels, spray and pump dispensing systems cannot be accepted in the kerbside recycling bins.
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Cleaning your existing Twiddl bottles helps to prevent the growth of harmful bacteria and maintains the quality and efficacy of your refill product. You will need to:
- Disassemble the bottle and dispensing system and rinse thoroughly
- Soak in warm water and with a very mild soap
- Scrub and clean off any stubborn residue
- Rinse well and allow the bottle and dispensing system to be completely dry before refilling
Online Payments
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies such as Visa, Mastercard and PayPal.
Offers & Promotional Codes
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We run promotional offers throughout the year, varying from from discount codes, store-wide sales, and free sample packs. To be the first to find out about upcoming promotions, sign up for our email newsletter and be sure to follow us on social media!
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You can save more when you bundle or purchase refills, allowing you to save between 8% and 25% when compared to purchasing single products.
Need More Help?
If you have any further queries, you can contact us either via the contact us section of our site or by emailing us at hello@twiddl.co.