Your privacy is important to us. This website is owned and operated by Chatterbox Australia Pty Ltd ACN 625 650 777 trading as Twiddl and will be referred to as "we", "our" and "us" in our Privacy Policy. By using this site, you agree to the Privacy Policy of this website ("the site"). The Privacy Policy relates to the collection and use of Personal Information you may supply to us through your conduct on the website.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other Terms and Conditions applicable to the site. This Privacy Policy is reviewed periodically so that you are updated on any changes. We welcome your comments and feedback. We do not make any representations about third party websites that may be linked to the website. 

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("Personal Information"). This Privacy Policy governs the manner in which your Personal Information, obtained through the site, will be dealt with.

 

Personal Information

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

 “Personal Information” in this Privacy Policy refers to both about Order Information and Device Information.

 

Use of Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site. We use Microsoft Clarity to help us understand how our customers use our site, and use this information improve the site experience. You can read more about how Microsoft Clarify uses your Personal Information here: https://clarity.microsoft.com/privacy. You can opt-out via https://optout.aboutads.info/.

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Email abandoned cart disclosure: We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email.

 

Collecting Information on Registered Customers

As part of registering with us, we collect and store Personal Information about you to simplify the ordering process. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration is completely optional. Registration may include submitting your name, email address, billing and shipping addresses, telephone number or other information for our email subscription. You may access this information at any time by logging in and going to your account.

 

Credit Card Details

Our website is powered by Shopify. Learn more about our store's safe checkout experience (powered by Shopify) here.

 

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

EU Residents

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

 

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, Personal Information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose Personal Information when we believe in good faith that the law requires disclosure.

We may engage third parties, such as postage and logistics services, to provide you with goods or services on our behalf. In that circumstance, we may disclose your Personal Information to those third parties to meet your request for goods or services.

 

Security

We strive to ensure the security, integrity and privacy of Personal Information submitted to our site, and we review and update our security measures in light of current technologies.

We will endeavour to take all reasonable steps to protect the Personal Information you give to us. Once we receive your Personal Information, we will also make our best efforts to ensure its security on our systems.

 

Access to information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

 

Changes to our Privacy Policy

We reserve the right to update this policy from time to time. Changes to this policy will be published on our site.

 

Problems or Questions

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, you can contact us either via the ‘Contact us’ section of our site or by emailing us at hello@twiddl.co. 

 

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au